troubleshooting setup issues quick checkup If you have problems with the printer or have trouble printing, try the following troubleshooting tips to help diagnose and solve the problems: • Print a Configuration Page, which can help diagnose printer problems. • Check the printer’s embedded Web server (if the printer is connected to a network). • Complete the quick checkup steps listed below. Step 1: Check the power Make sure the power cord is connected firmly to the printer and to a working power receptacle. Make sure the printer is turned on. Step 2: Check the print media Make sure media is loaded correctly in the tray and that media is not jammed in the printer.
The media level indicators on the front of Trays 2 and 3 are accurate only when the printer is turned on. Note Step 3: Check the LCD control panel The printer displays two general types of error messages: general printer error messages Step 4: Check the Attention light If the Attention light on the LCD control panel is flashing and the printer does not print, lift the printhead cover and make sure the printhead latch is properly secured. setup & configure hp restricted 2-75 error message type example solution Error messages showing common printer errors BAD INK CARTRIDGE OR PRINTHEAD See “Common printer messages.” Messages showing error codes EVENT:
XXXX The printer might have a hardware problem. Turn off the printer, wait a few seconds, and then turn it on again. In most situations, this action solves the problem. If the message persists, your printer might need service. Write down the error code, and contact HP support.