troubleshooting media-related problems printing problems blank page is printed • Check the LCD control panel for error messages. • Check the printheads for tape: Make sure you have removed the printhead protective tapes that cover the ink nozzles. • Check the printer setup: Make sure your printer is selected as the current or default printer. • Check the parallel port on your computer (Windows only): If you are using a parallel interface connection, make sure the printer is connected directly to the parallel port. Do not share the port with other devices, such as a Zip drive. media-handling problems media-feed problems • Print media is jammed in the printer: Check for jams.
• Printer feeds multiple sheets: Make sure that only one type of media is loaded in each tray. • Media is not loaded correctly: Make sure the media width and length guides fit snugly against the edges of the stack. Also, make sure that the correct page orientation is selected. • Trays or other components are not inserted properly: Check that all trays and covers are completely closed. Make sure the simplex unit or auto-duplex unit is installed properly. tray cannot be inserted • Something in the printer is blocking the tray: Check the slot where the tray fits to ensure that nothing is broken or jammed that would prevent the tray from being inserted.
Check the cams (two small levers inside the tray drawer). If these cams get pushed in while the tray is out of the printer, the tray will not close completely when it is reinserted. If this happens, pull out the tray half-way, and then push it in again until it closes completely. media is not picked up from a tray • The tray size or type settings configured in the LCD control panel do not match the size or type selected in the printer driver. Make sure the correct media is loaded in the tray and the media width and length guides are pressed snugly against the stack. Next, check that the media size and type are set correctly in the LCD control panel.
• The media width guide is pressed too tightly against the stack: Check that the media width guide is pressed snugly but gently against the stack. • The media stack exceeds the maximum stack height for the tray: Check the yellow label inside Tray 2 and Tray 3 for the maximum stack height. If the media exceeds this level, remove some of the media from the tray. • Media is curled: Make sure the media you are using is not curled. Uncurl the media by gently bending it in the opposite direction of the curl. If media has been exposed to a humid environment, it might curl. Media should be stored in a cool, dry place. 3-100 hp restricted use and maintain