media and carriage jams tips for avoiding jams • Make sure the printhead latch is properly engaged. • Make sure nothing is blocking the paper path. • Do not overload the trays. Tray 1 feeds a single sheet of media at a time. Tray 2 holds up to 300 sheets of media, and Tray 3 holds up to 700 sheets of media. The optional multipurpose tray holds up to 100 sheets of media. Be sure the media does not exceed the maximum stack height as indicated on the labels in each tray. • Load media properly. • Do not use media that is damaged, curled, or wrinkled. Do not use media with cutouts or perforations or media that is heavily textured or embossed.
• Avoid media that is too thin, has a slick texture, or “stretches” easily. Such media does not feed properly through the printer. • Always use media that conforms with that listed in “Media and paper-handling specifications.” to clear jams Because media may be jammed in more than one location inside the printer, complete all the steps below to ensure that all jams are removed. Note: If the media tears when you try to remove it, make sure that all media fragments are removed from the printer before resuming printing. Note Remove all media from the output bin. Open the top cover to locate the jam.
When you lift the top cover, the carriage should return to its position on the left side of the printer. If the carriage does not return to this position, move the carriage to either side. Free any wrinkled media and pull the sheet toward you through the top of the printer. Pull out Tray 1 and place it on a flat surface. Remove any wrinkled or curled media from the tray. Grasp any jammed or torn media by both corners and pull up and out of the printer. Replace Tray 1. Pull out the output bin and set it aside. Pull out Tray 2 and place it on a flat surface. Remove any wrinkled or curled media from the tray.
If Tray 3 is installed, grasp the handle below the tray and pull it out until you feel some resistance. Use your other hand to grasp the side of the tray and lift up slightly. Remove Tray 3 from the printer and place it on a sturdy, level surface that completely supports the tray. Remove any wrinkled or curled media from the tray. 3-102 hp restricted use and maintain