This list describes the basic questions for the customer to answer and the corresponding troubleshooting section to help quickly define the problem(s). Table 26. Major steps for troubleshooting C7058-90936 Troubleshooting process 179 “Power-on” on page 181 Does the printer perform the initialization and power-on sequence? This section contains the procedures for correcting power supply problems. “Troubleshooting with control- panel messages” on page 182 Does the control-panel light message indicate an error condition? This section contains the procedures for clearing control panel messages. “Media-handling problems” on page 192 Is it possible to print a test page?
This section contains information about troubleshooting paper-path and print-media problems. “Evaluate the test pages” on page 198 Is there information in the status log? This section contains the procedures for printing the information pages and evaluating and correcting the printer’s configuration. “Image-formation troubleshooting” on page 199 Does the print quality meet the customer’s expectations? This section contains toner cartridge checks, information about EconoMode, image defect examples, and the repetitive-defect ruler. “Media troubleshooting” on page 209 This section contains information about how to determine print-media problems and correct them.
“Communication troubleshooting” on page 217 Can the customer print from the host system successfully? This section describes how to determine whether the printer is communicating properly with the host system.