FAQ R Setting [Suppression of sound interruptions and delays] to [Suppress the interruption of the sound] in the [Technics Audio Connect] app may resolve the problem. My voice doesn’t go through during a call. R Check if the Bluetooth ® device supports the “HSP” or “HFP” profile. For details, please refer to the manual of the Bluetooth ® phone. “Talk”, Page 38 R Check that the audio settings of the Bluetooth ® phone are set to communicate with this unit. R When connected via LE Audio, you may be unable to make calls depending on the calling app being used. It’s difficult for the other party to hear my voice during a call. R EAH-AZ100:
If Voice Focus AI (Suppress sounds around you) is on, the earphones detect your voice with a speech detection microphone so that the other party can hear you. Your voice cannot be detected if the earpieces are not in close contact with your ears. Replace with earpieces that fit well in your ears. “EAH-AZ100”, Page 31 R EAH-AZ100: At default settings, Voice Focus AI (Suppress sounds around you) is on. When talking in a quiet environment, turning off Voice Focus AI (Suppress sounds around you) may resolve the problem. “Check Voice Focus AI (EAH-AZ100)”, Page 52 R EAH-AZ80/EAH-AZ60M2:
If JustMyVoice is on, the earphones detect your voice with a speech detection microphone so that the other party can hear you. Your voice cannot be detected if the earpieces are not in close contact with your ears. Replace with earpieces that fit well in your ears. “EAH-AZ80/EAH-AZ60M2/EAH-AZ40M2”, Page 33 R EAH-AZ80/EAH-AZ60M2: At default settings, JustMyVoice is on. When talking in a quiet environment, turning off JustMyVoice may resolve the problem. You can turn it off even if [We recommend enabling the setting.] is displayed in the setting screen.
“Check JustMyVoice (EAH-AZ80/EAH-AZ60M2)”, Page 52 R To make calls using an app on a computer connected through Wi-Fi ® , we recommend setting the Wi-Fi router to the 5 GHz band, which does not interfere with Bluetooth ® radio waves. The volume is low./The other party’s voice is low. R Wear the earphones correctly. “EAH-AZ100”, Page 29 “EAH-AZ80”, Page 30 “EAH-AZ60M2/EAH-AZ40M2”, Page 31 R The volume of Bluetooth ® devices such as smartphones and the volume of the earphones may be controlled separately. Increase the volume of both the earphones and the Bluetooth ® device. “Use the touch sensors”, Page 41 R Is there earwax or dust in the earpieces?
Foreign matter such as earwax or dust may clog the protective mesh of the earphones and decrease the volume or change the acoustic characteristics, resulting in malfunction. If the sponge inside the earpieces get dirty, remove the earpieces from the earphones and clean them. “Clean the earpieces”, Page 77 Voice Focus AI (Suppress sounds around the other party) may not be effective or may have limited effectiveness. (EAH-AZ100) R This feature is initially set to OFF when a call starts and can only be switched ON during the call. Please activate it if you feel that the surrounding noise from the caller is too loud. This feature will revert to OFF once the call ends.
R This feature identifies only human voices and suppresses other surrounding noises. Voices from people other than the speaker may not be sufficiently suppressed. 66