FAQ R If you are using third-party earpieces, you may not be able to charge them with the included charging cradle. Use the included earpieces. The earphones or charging cradle is warm while charging. R Although the earphones or charging cradle may get warm while charging, it is not a malfunction. R EAH-AZ100/EAH-AZ80/EAH-AZ60M2: If the charging cradle is not placed properly during wireless charging, the wireless charger, earphones, and charging cradle may get hot. For correct placement, please refer to the manual of the wireless charger. The earphones don’t turn on. The earphones don’t work. R Turn them off and then on again.
(Put them in the charging cradle, wait about 15 seconds, and then take them out.) “EAH-AZ100”, Page 28 “EAH-AZ80/EAH-AZ60M2/EAH-AZ40M2”, Page 29 R Are the touch sensors disabled? “Disable the touch sensors”, Page 58 “Customize the touch sensors”, Page 58 Music doesn’t pause and the touch sensors aren’t disabled even after I take off the earphones. (EAH-AZ100/EAH-AZ80/EAH-AZ60M2) R At default settings, the music pauses and the touch sensors are disabled when you take off the earphones. →Check the headphone fitting sensor settings.
“Set the headphone fitting sensor (EAH-AZ100/EAH-AZ80/EAH-AZ60M2)”, Page 54 →If the wear sensors are dirty, music may not pause or the touch sensors may respond to unintended operation. Wipe off any dirt on the wear sensors with a dry, soft cloth. R When putting the earphones down on a desk, etc., the earphones may be detected as being worn or music may be played if the wear sensors are close to the desk. To prevent erroneous operation, take care to keep the wear sensors away from the desk, etc. when putting the earphones down. EAH-AZ100: Wear sensors Page 14 EAH-AZ80: Wear sensors Page 16 EAH-AZ60M2: Wear sensors Page 18 The wear sensors don’t work.
(EAH-AZ100/EAH-AZ80/EAH-AZ60M2) R The wear sensors may not work if they are dirty or moist. Wipe off any dirt and moisture with a dry, soft cloth. The LED does not turn on or flash even after the charging cradle lid is opened. EAH-AZ100: The LED does not turn on (for about 4 seconds) or flash in light blue. EAH-AZ80/EAH-AZ60M2/EAH-AZ40M2: The LED does not turn on (for about 3 seconds). R The battery has no charge. Charge with the included USB charging cord. “Charge the earphones and charging cradle at the same time”, Page 24 The LED of the charging cradle is quickly flashing red. R LED position EAH-AZ100: LED Page 15 EAH-AZ80: Charging cradle status indicator LED Page 17 EAH-AZ60M2:
Charging cradle status indicator LED Page 19 EAH-AZ40M2: Charging cradle status indicator LED Page 21 R EAH-AZ100: It could not charge properly. Remove the USB charging cord and insert it again. R EAH-AZ80/EAH-AZ60M2/EAH-AZ40M2: It could not charge properly. Remove the USB charging cord and insert it again. If the problem persists, clean the charging terminals of the earphones and the charging cradle terminal section. “Clean the charging terminals of the earphones”, Page 80 “Clean the charging cradle terminal section”, Page 80 68