6 Troubleshooting Reset this product to its factory settings (see ‘Apply factory settings). Or power down the product completely and start over again. When the playback freezes and there is no sound in Wi-Fi mode, please check whether your home network is normal. To keep the warranty valid, never try to repair the product yourself. If you have problems using this product, check the following points before you request service. If you still have a problem, get support at www.philips.com/support. Distorted sound or echo. If you play audio from TV through this product, make sure that the TV is muted. Audio and video are not synchronized.
Press enter setting menu, select ‘ AV SYNC ’ to synchronize the audio with the video. Main unit The buttons on the main unit do not work. Disconnect form the power supply for a few minutes,then connect again. Bluetooth A device cannot connect with the soundbar. The device does not support the compatible profiles required for the soundbar. You have not enabled the Bluetooth function of the device. See the user manual of the device on how to enable the function. The device is not correctly connected. Connect the device correctly. The soundbar is already connected with another Bluetooth device. Disconnect the connected device, then try again.
No power Ensure that the AC cord is properly connected. Ensure that there is power at the AC outlet. Press (standby) button on the remote control or soundbar to turn the soundbar on. Sound No sound from the soundbar speaker. Connect the audio cable from your soundbar to your TV or other devices. However, you do not need a separate audio connection when: - the soundbar and TV are connected through HDMl ARC connection, or - a device is connected to the HDMI in connector on your soundbar. On the remote control, select the correct audio input. Make sure that the soundbar is not muted. Quality of audio play from a connected Bluetooth device is poor. The Bluetooth reception is poor.
Move the device closer to the soundbar, or remove any obstacle between the device and the soundbar. I can’t find the Bluetooth name of this unit on my Bluetooth device Ensure the Bluetooth function is activated on your Bluetooth device. 29 EN Warning • Risk of electric shock. Never remove the casing of the product.