7.1 Including a debugInfo File with Your Help Request 7.1 Including a debugInfo File with Your Help Request Use the following procedure to retrieve the debugInfo file from SetNetGo. Additional Information : Refer to Connecting to the EM2100 on page 33 for more information about accessing SetNetGo. 1. Connect to SetNetGo with a web browser or with MobilePlanner. 2. Click the Download debug info button displayed on the Status - Home page. Figure 7-1. Download Debug Information File 3. Save the file and attach it to your support request. Additional Information : The Download debug info button can also be found in SetNetGo at the Status - Debug Info area.
38 EM2100 Installation Guide 20569-000 Rev. A Symptom Possible Causes Possible Remedies Can connect with ARCL to Fleet IP address but no AMRs appear in MobilePlanner Configuration error on AMR WiFi network permissions error Software version mismatch Verify AMRs are configured with “ConnectToEnterpriseManager” and related parameters. Verify AMRs are set up on WiFi. Verify AMRs have firewall access to the EM2100 appli- ance from the WiFi network. Verify AMRs are running the same MAJOR.MINOR ver- sion of Fleet Operations Workspace Core as the EM2100 appliance. For best results, install the same Fleet Operations Work- space Core version on all EM2100s and AMRs.