Table 7-6. Numerical Printer Messages (continued) Control Panel Message Event Log Message Explanation Recommended Action 79.XXXX PRINTER ERROR The printer detected an error. The numbers ( XXXX ) indicate the specific type of error. 1. Turn the printer off, and then turn the printer on. 2. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, have the customer contact the software vendor for assistance.) If the message persists, try the following: 1. Cycle power. 2. Reseat or replace the interface cable and cycle power. 3.
Remove the DIMMs one at a time and cycle power. 4. Try using the parallel interface, if possible. 5. With the EIO cards removed from the printer, perform a cold reset. 6. If the error persists, replace the Formatter. Troubleshooting the Printing System 7-41