For Inquiries If you have any technical questions about this product, or if any problems occur, please contact us with the following information. · Contents of technical questions must be about our printers only. For those about products of Microsoft Corporation or other companies, please contact them. · If any problems occur, check whether there is any physical cause (such as connection or power problems) before contacting us. ❏ Type of inquiry: Problem / Question ❏ Date: ❏ Your company: ❏ Department: ❏ Your name: ❏ Phone/Fax/Email: ❏ Computer information: • Manufacturer / CPU ❏ OS (with Service Pack information): ❏ Model name of the printer: ❏ Printer driver:
Installed / Not installed ❏ Connection type: USB / Ethernet / MS shared (Client / Server) ❏ Install protocol/service: NetBEUI / NetWare Client (Novell (Ver. )) / Microsoft (Ver. )) / TCPIP / SNMP agent / Other ❏ Print tool: Local (USB) / Standard TCPIP / OS attached LPR / EPSON TCPIP Print (Name) / Own custom application / Other (Product name/Ver.) ❏ Firewall: OS standard / Personal (Product name/Ver.) / None ❏ Your application information: • Windows service operation / Normal EXE operation ❏ Epson application status: Epson Monitoring Tool / EpsonNet SDK for Windows / Printer Setting / Other (Application name) ❏ Phenomenon of the problem (or content of the question): ❏ System configuration:
Hardware configuration such as computer and network, and Software module configuration ❏ Procedure of reproduction of the problem: Operation procedure, functional procedure, function and argu- ment value to reproduce ❏ Reproducibility of the problem: Yes ( out of times) / No 232