User’s Guide Troubleshooting for Scanning ❏ Select the Descreening check box. ❏ Change a resolution setting and scan again. Uneven color, smears, dots, or straight lines appear in your image You may need to clean the interior of the product. & “Cleaning the Product” on page 102 The scanning area or direction is unsatisfactory The edges of your original are not scanned ❏ If you are scanning in Full Auto Mode, or using thumbnail preview in Home Mode or Professional Mode, move the document or photo 6 mm (0.2 inch) away from the horizontal and vertical edges of the scanner glass to avoid cropping.
❏ If you are scanning using the button or using normal preview in Office Mode, Home Mode, or Professional Mode, move the document or photo about 3 mm (0.12 inch) away from the horizontal and vertical edges of the scanner glass to avoid cropping. Multiple documents are scanned into a single file Position documents at least 20 mm (0.8 inch) apart from each other on the scanner glass. 137