User's Guide Solving Problems ❏ Disable quiet mode. This feature slows down the printing speed. ❏ Control Panel ❏ Windows From the home screen, select Quiet Mode , and then disable it. Disable the Quiet Mode setting on the printer driver's Main tab. ❏ Mac OS X menu > Printers & Scanners (or Print & Scan , Print & Fax ), and then select the printer. Click Options & Supplies > Options (or Driver ). Select Off as the Quiet Mode setting. Select System Preferences from the Cannot Start Scanning ❏ Connect the interface cable securely to the printer and the computer. ❏ If you are using a USB hub, try to connect the printer directly to the computer.
❏ When using the printer on a network, make sure the printer is connected to the network properly. You can check the connection status from the network icon on the printer window and by printing a network status sheet. If the printer is not connected to the network, see the Network Guide . ❏ Make sure you select the correct printer (scanner) if a scanner list is displayed when you start EPSON Scan. ❏ If you are using any TWAIN-compliant applications, select the printer (scanner) you are using. ❏ In Windows, make sure the printer (scanner) is displayed in Scanner and Camera . The printer (scanner) should be displayed as "EPSON XXXXX (printer name)".
If the printer (scanner) is not displayed, uninstall and then re-install EPSON Scan. See the following to access Scanner and Camera . ❏ Windows 8.1/Windows 8 Select Desktop > Settings > Control Panel , enter "Scanner and Camera" in the search charm, click Show Scanner and Camera , and then check if the printer is displayed. ❏ Windows 7 Click the start button and select Control Panel , enter "Scanner and Camera" in the search charm, click View scanners and cameras , and then check if the printer is displayed. ❏ Windows Vista Click the start button, select Control Panel > Hardware and Sound > Scanners and Cameras , and then check if the printer is displayed.
❏ Windows XP Click the start button, select Control Panel > Printers and Other Hardware > Scanner and Cameras , and then check if the printer is displayed. ❏ If you cannot scan using any TWAIN-compliant applications, uninstall and then reinstall the TWAIN compliant application. ❏ For Mac OS X with an Intel processor, if other Epson scanner drivers except for EPSON Scan, such as Rosetta or PPC are installed, uninstall them and EPSON Scan, and then reinstall EPSON Scan. Related Information & “Uninstalling Applications” on page 124 & “Installing Applications” on page 125 141