Table 42. Unnumbered printer messages (continued) CLEAR FUSER JAM LOWER LEFT DOOR Event log message: 13.00.0 = Description: 3 = Fusing delivery paper delay jam 4 = Fusing delivery stationary jam Description: The printer senses a media jam in the fuser area. The printer expected a page to come through the fuser, but the paper has not toggled PS1903, or PS1903 has been toggled an extended amount of time. Action: WARNING! Do not touch the fuser; it could be very hot and could cause burns. If media jam frequently in the fuser area when duplexing 11-by-17 media or A3-sized media, the duplexer feed roller might have become slick.
1 Open the left lower cover, remove the jammed media, and close the left lower cover. 2 On the left side of the fuser, check the fuser exit flag and the reflective absorptive sticker that the sensor (PS1903) uses. See the section about paper path tests under “Aids to Troubleshooting.” 3 Perform the sensor monitor test in the Service Mode Menu. Toggle PS1903 and check to make sure that sensor 2 on the printer control panel indicates 1 (on) when toggled. See table 44 on page 436 for an explanation of paper jam detection details. CLEAR INPUT DEVICE JAM Event log message: 13.11.1 Description: 1 = Time-out at paper entry sensor (PS31) B = Time-out at paper exit sensor (PS32 Description:
There is a jam in the 2,000-sheet input tray. Action: Review “Media requirements” in Chapter 1 of this manual. 1 Open the VTU and remove any media. Check the control panel settings for media type. 2 Verify that the paper entry sensor (PS31) moves freely. See the section about paper path tests under “Aids to Troubleshooting.” 3 Verify that the feed, separation, and pickup rollers are properly seated. 4 If the problem persists, open the VTU and override the VTU closed sensor (PS35). Perform a paper path test feeding from the 2,000-sheet input unit, and verify that the feed rollers are advancing the paper.
If rollers do not rotate, verify the connections at the pickup assembly and the controller PCA in the 2,000- sheet input unit. 5 If the rollers rotate and drop down but do not advance the paper, replace the feed and separation rollers using the maintenance kit. 6 If the rollers do not rotate or do not drop down, replace the pickup assembly. 7 If the problem persists, replace the VTU, which includes PS31. 390 Chapter 7 - Troubleshooting EN