Chapter 1: Introduction 1-4 Returning Merchandise for Service A receipt or copy of your invoice marked with the date of purchase is required be- fore any warranty service will be rendered. You can obtain service by calling your vendor for a Returned Merchandise Authorization (RMA) number. When returning to the manufacturer, the RMA number should be prominently displayed on the outside of the shipping carton, and mailed prepaid or hand-carried. Shipping and handling charges will be applied for all orders that must be mailed when service is complete. For faster service, RMA authorizations may be requested online (http://www. supermicro.com/support/rma/).
Whenever possible, repack the add-on card in the original Supermicro box, using the original packaging materials. If these are no longer available, be sure to pack the add-on card in an anti-static bag and inside the box. Make sure that there is enough packaging material surrounding the add-on card so that it does not become damaged during shipping. This warranty only covers normal consumer use and does not cover damages in- curred in shipping or from failure due to the alteration, misuse, abuse or improper maintenance of products. During the warranty period, contact your distributor first for any product problems. 1-3