Q : Communication error with vehicle ECU? A : Please confirm the following cases: • Whether diagnostic VCI dongle is correctly connected • Whether the ignition switch is ON. • Check whether the version of the scanner and VCI is the latest (if not, try again after updating), and check what indicator is on the VCI (refer to the indicator description in the user manual). Or, send your vehicle's year, make, model and VIN number to us using Feedback feature for timely technical assistance. Q : Why does the screen flash when the engine ignition starts? A : It is normal and caused by electromagnetic interference. Q : How to upgrade the system software? A : 1.
Power on the tool and ensure a stable Internet connection. 2. Go to "Settings"-> "App Update", tap "OTA" and then tap "Check Version" to enter the system upgrade interface. 3. Complete the process by following the instructions on the screen step by step.It may take a few minutes depending on the status of your network. After the upgrade is finished,the tool will automatically restart and display the main interface. Q : How to capture the screenshot? A : Tap the "Screen Shots" icon on the screen to capture the current screen, which will be saved in the “Photo Album” module. Q : Does the VCI dongle need to be updated? A :
Yes, go to [Settings] on the home screen and find [Firmware fix] to update. You can only update the firmware when the scanner is connected to the internet, and the VCI is connected to a vehicle. After the firmware update is complete, remove and re-plug the VCI on the firmware update completion page. Warranty TOPDON's One Year Limited Warranty TOPDON warrants to its original purchaser that the company's products will be free from defects in material and workmanship for 12 months from the date of purchase (Warranty Period).
For the defects reported during the Warranty Period, TOPDON will either repair or replace the defective part or product according to its technical support analysis and confirmation. TOPDON shall not be liable for any incidental or consequential damages arising from the device's use, misuse, or mounting. 26