MULTIMEDIA 237 Remote Commands lets you send a request to your vehicle in one of three ways: Using A Remote Command Through Your Owner’s Site Contacting SiriusXM Guardian™ Customer Care (for example, in case of an accidental lock-out): Anywhere using your mobile device and Mobile App 1. Log on to your Owner’s Site using the username and password you used when activating your SiriusXM Guardian™ connected services in your vehicle. 1. Contact SiriusXM Guardian™ Customer Care if you are unable to lock your vehicle through the Mobile App or your key fob.
From your computer on the Owner’s Site (not available on all functions) Contacting SiriusXM Guardian™ Customer Care (not available on all functions) NOTE: If you forgot your username or password, links are provided on the website to help you retrieve them. 2. If you have more than one vehicle registered into your Owner’s Site, select the vehicle you want to send the command to by clicking on its image along the top. 2. For security purposes, the SiriusXM Guardian™ Customer Care agent will verify your identity by asking for your four-digit SiriusXM Guardian™ Security PIN. Using A Remote Command Through Your Mobile Device And The Mobile App 3.
After providing your SiriusXM Guardian™ Security PIN, you can ask them to perform a remote command. 1. Press the desired Remote Command icon on your mobile device. NOTE: Anyone with access to your PIN may request Remote Door Lock/Unlock. It is your responsibility to protect your PIN appropriately. 5 2. A pop-up screen will appear asking for your SiriusXM Guardian™ Security PIN (this is the same four-digit code established when you activated your SiriusXM Guardian™ connected services). Enter the SiriusXM Guardian™ Security PIN on the keypad. 3. On your dashboard, you will see remote commands. Press the desired icon to activate that feature. 4.
You will then be asked to enter your SiriusXM Guardian™ Security PIN (this is the same four-digit code established when you activated your SiriusXM Guardian™ connected services). Please enter your SiriusXM Guardian™ Security PIN. Remote Door Lock/Unlock Description 3. It may take 30 seconds or more for the command to go through to your vehicle. The Remote Door Lock/Unlock feature provides you the ability to lock or unlock the door on your vehicle without the keys and from virtually any distance. 4. A message will let you know if the command was received by your vehicle. 5. A message will appear on the screen to let you know if the command was received by your vehicle.