Workshop Manual S3.8 Engine A030K288 (Issue 2) 01-2010 Routine Service and Parts General Information Personnel at Cummins Authorized Repair Locations can assist you with the correct operation and service of your engine. Cummins has a worldwide service network of Distributors and Dealers who have been trained to provide sound advice, expert service, and complete parts support. Problem Solving General Information Normally, any problem that arises with the sale, service, or repair of your engine can be handled by a Cummins Authorized Repair Location in your area. If the problem has not been handled satisfactorily, follow the steps outlined below: 1.
If the disagreement is with a Dealer, talk to the Cummins Distributor with whom the has his service agreement. 2. If the disagreement is with a Distributor, call the nearest Cummins Division or Regional Office; however, most problems are solved below the Division or Regional Office level. Before contacting, write down the following information: Engine model and serial number Type and make of equipment Total hours of operation Warranty start date Nature of problem Summary of the current arranged in order of occurrence Name and location of the Cummins Distributor or Dealer 7