Maintenance 77 In case of an emergency, where an authorized Volvo Trucks North America, Inc. dealer is not available, repairs may be performed at any available service establishment or by the owner, using any equivalent replacement parts and Volvo Trucks North America, Inc. will reimburse the owner for such repairs including diagnosis not to exceed Volvo Trucks North America, Inc’s suggested retail price for the warranted parts and the labor rate appropriate for the geographical area and the tasks performed. Replaced parts and paid invoices must be presented to a Volvo Trucks North America, Inc. dealer for reimbursement.
The emissions control parts covered by this Emission Control System Warranty are listed under "What Is Covered by the Emissions Warranty." You are responsible for the performance of all required maintenance on your new VOLVO engine, including maintenance or repairs needed due to severe operating conditions. Volvo Trucks North America, Inc. will not deny a warranty claim solely because you have no record of maintenance. However, Volvo Trucks North America, Inc. may deny a warranty claim if your failure to perform required maintenance resulted in the failure of a warranted part.
Receipts covering the performance of regular maintenance should be retained in the event questions arise concerning maintenance. The receipts should be transferred to each subsequent owner of the vehicle with the emission warranted engine. If the warranty claim is denied, VTNA shall provide a written basis for denial within 30 days or a shorter time if required by local, state or federal law.
Failure to provide written basis for denial within 30 days or shorter time limit required by state, local or federal law or for reasons not attributable to the vehicle owner or events beyond the control of VTNA shall result in VTNA being responsible for repairing the vehicle free of charge to the vehicle owner. CUSTOMER ASSISTANCE Volvo Trucks North America, Inc. wishes to help to assure that the Emission Control System Warranty is properly administered. In the event that you do not receive the warranty service to which you believe you are entitled under the Emission Control System Warranty, you should contact Volvo Trucks North America, Inc. Warranty Administration, (336) 393-2000.
The address and telephone number of each Regional Office is in your vehicle owner’s manual. If you need additional assistance or information concerning the Emission Control System Warranty, contact: Volvo Trucks North America, Inc., Warranty Administration, (336) 393-2000. You can obtain further warranty information or report violations of the terms of Emissions Performance Warranty by contacting the Manager, Certification and Compliance Division (6405J), Warranty Claims, Environmental Protection Agency, Ariel Rios Building, 1200 Pennsylvania Ave. N.W., Washington, D.C. 20460.