GHG17 DD Medium Duty Operators Manual Customer Assistance Using Road Service in the U.S. or Canada The satisfaction and goodwill of the owners of Detroit™ engines are of primary concern to Detroit™ and its distributor/dealer organizations. Contact the Customer Support Center at 1-800-445-1980. If you require road service for any reason in the U.S. or Canada, you may call the 1-800-445-1980 customer assistance phone number. An operator will assist you in determining what type of service is required. Not all problems are engine related and not all problems are covered by engine or vehicle warranties. YOU MAY BE RESPONSIBLE FOR REPAIR EXPENSES.
Before calling Customer Assistance, please do the following: Check the coolant level. Check the fuel level. Check the DDEC fuses. Check for fuel leaks. Make sure manual shutoff valve (if installed) on the fuel filter adaptor or fuel supply line is open. Check the oil level on the dipstick. Check the diagnostic codes. If you call, have the following information available: Engine serial number Vehicle make, model, and VIN Odometer mileage (kilometers) or hour meter hours Vehicle owner/company name Availability of Detroit™ Service Outlets As the owner of a Detroit™ product, you have a complete network of Detroit™ service outlets in the U.S.
and Canada, plus many outlets worldwide that are prepared to meet your parts and service needs: Service by trained personnel Sales team to help determine your specific power requirements In many areas, emergency service 24 hours a day Complete parts support Product information and literature We recognize however, that despite the best intentions of everyone concerned, misunderstandings may occur. Normally, any situation that arises in connection with the sale, operation or service of your product will be handled by the authorized All information subject to change without notice. 111 DDC-SVC-MAN-0192 Copyright © 2017 DETROIT DIESEL CORPORATION