en Customer Service Customer Service Customer Service warranty for private consumers) in the European Economic Area is 2 years according to the terms of war- ranty applicable to the location. The terms of warranty do not affect other rights or claims held by yourself un- der local legislation. Detailed information on the warranty period and terms of warranty in your country is available from our after- sales service, your retailer or on our website. If you contact Customer Service, you will require the product number (E- Nr.) and the production number (FD) of your appliance. The contact details for Customer Ser- vice can be found in the enclosed Customer Service directory or on our website.
If you have any queries, are unable to rectify faults on the appliance your- self or if your appliance needs to be repaired, contact Customer Service. You can solve many problems your- self by consulting the information on troubleshooting in these instructions or on our website. If this is not the case, contact our after-sales service. We will always find an appropriate solution and try to avoid unnecessary visits being made by a Customer Ser- vice technician. With any warranty claims, we will make sure that your appliance is re- paired by trained after-sales techni- cians using genuine spare parts, in- cluding after the manufacturer's war- ranty has expired.
For safety reasons repairs to the ap- pliance should only be carried out by trained specialist staff. The warranty claim becomes void if repairs or in- terventions have been carried out by persons not authorised by us for that purpose or if our appliances have been fitted with spare, supplementary or accessory parts that were not genuine parts and then resulted in a defect. Function-relevant genuine spare parts according to the corresponding Eco- design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco- nomic Area. Note:
Under the terms of the manu- facturer's warranty applicable to the location, the use of Customer Service is free of charge. The minimum dura- tion of the warranty (manufacturer's Product number (E-Nr.) and pro- duction number (FD) You can find the product number (E- Nr.) and the production number (FD) on the appliance's rating plate. → "Appliance", Fig. 1 / 3 , Page 15 Make a note of your appliance's de- tails and the Customer Service tele- phone number to find them again quickly. Technical data Technical data Refrigerant, cubic capacity and fur- ther technical specifications can be found on the rating plate. → "Appliance", Fig.
1 / 3 , Page 15 More information about your model can be found online at https://en- ergylabel.bsh-group.com 1 . This web address is linked to the official EU EPREL product database. At the time 1 Only applies to countries in the European Economic Area 28