Solving image-quality problems Use the following tables to help solve problems with printed pages. If the problem occurs when printing, see table 11, “Solving print image-quality problems,” on page 72. Also, see table 12, “Solving paper-feed problems,” on page 77. Solving print image-quality problems Table 11. Solving print image-quality problems 72 Chapter 3 - Troubleshooting Q1342-90910 Problem Cause Solution Pages do not print. The printer is not plugged in. Make sure that the printer is plugged into a live wall outlet or power strip. The Ready light illuminates when the printer is ready to print. The cable pod cable is loose.
Check that the cable between the printer and the computer is securely connected at both ends. The paper feed assembly is not Verify that the pickup assembly, pickup functioning or incorrectly installed. roller, and paper lift plate assembly are installed correctly and working properly. The tape was not removed from the Remove the toner cartridge, remove the toner cartridge. tape, and reinstalling the toner cartridge. See “Toner cartridge” on page 15. The toner cartridge is out of toner. Replace the toner cartridge.
(See “Toner cartridge” on page 15.) The media you are using does not meet Make sure that the media meets HP’s specifications (for example, it is too specifications detailed in the Print Media moist or too rough). Guide for the HP LaserJet printer family. Parts of the page around the edges are not printing. The printer cannot print to the edge of To get the image to fit into this printable the paper. The printer has minimum area, slightly reduce the size of the margins on each edge of 4.23 mm (0.167 image. inch). The reduction setting is set incorrectly. Check the reduction setting in the “Print” or “Setup” window from within the program you are using.