Table 12. Solving paper-feed problems (continued) 78 Chapter 3 - Troubleshooting Q1342-90910 Problem Cause Solution The printer feeds multiple sheets or jams frequently from the input tray. Paper guides are not adjusted properly. Slide the guides against the sides of the stack in the input tray to center the paper. Make sure the guides are not adjusted too tightly or to loosely against the media stack. Paper was not removed from the input Always remove paper from the input tray tray before refilling the tray. before refilling it. The input tray is overfilled. Remove some of the sheets.
The input tray can hold up to 250 sheets of 20-lb (75-g/m2) bond weight paper (less for heavier paper) or from 20 to 30 envelopes. The paper was poorly cut by the “Break” the ream of paper by curving it manufacturer and is sticking together. into an upside-down u-shape; this can effectively decrease multifeeds. Also try turning the paper around to feed the opposite end first, or use a different type of paper. The paper does not meet HP’s Make sure that the media meets specifications for print media. specifications detailed in the Print Media Guide for the HP LaserJet printer family. The output capacity was exceeded in the Do not allow more than 125 sheets of paper output bin.
20-lb (75-g/m2) bond-weight paper (less for heavier paper) to fill the paper output bin. The pickup roller is dirty. Clean the pickup roller. See your HP LaserJet 1000 Series user guide. The pickup roller is damaged. Replace the pickup roller. See “Pickup roller assembly” on page 53. The separation pad is dirty. Clean the separation pad. See your HP LaserJet 1000 Series user guide. The separation pad is damaged or not Replace or reinstall the separation pad. installed correctly. See your HP LaserJet 1000 Series user guide. The separation pad is not installed Reinstall the separation pad. See your correctly. HP LaserJet 1000 Series user guide. A sensor is not operating properly.
Check the sensors to make sure that none of them are jammed. If a sensor cannot be adjusted to properly operate, replace the sensor.