Chapter3 Handling Troubleshooting If you failed to connect your printer to the server as a cloud printer, check the following. 1 Check if the printer's network settings are correct. The following network-related items must be configured correctly. In particular, make sure that the DNS server and proxy server settings are correct. • IP Address • Subnet Mask • Default Gateway • Primary DNS Server • Secondary DNS Server • Proxy Server • Proxy Server Port Number 2 Make sure that the printer serial number entered into [Cloud Printer Settings] - [Serial Number] in the Loftware Control Center does not contain spaces or line feed codes.
If you copied the printer serial number from Web Config or other source when registering the cloud printer, you may have inadvertently included spaces or line feed codes and unintentionally entered an incorrect serial number that includes them. 266