Chapter5 Troubleshooting 322 Status Cause Solution When paper is loaded, the paper is fed more than necessary, resulting in an error. Paper Form: Die-cut label (Gap) The paper being used differs from that of Media detection settings. Check the paper being used and Media detection settings of the printer. U "Paper Source and Paper Detection Settings" on page 103 The transmittance of the paper does not meet the specifications of the printer. Depending on the transmittance of the paper, the printer may not be able to detect gaps in the paper.
Since infrared light is used for the paper gap detection, the IR light transmittance must be above the specified value for the backing paper and below the specified value for the labels. Check the specifications of the paper, and use paper that satisfies the printer’s requirements. U "Paper Detection System" on page 390 As an alternative, adjusting the gap detector may allow the printer to detect the paper properly. On the operation panel, select [Menu] - [Maintenance] - [Calibration] - [Simple Media Detect] in that order. If the problem is not resolved, carry out [Media Detect]. The sensor has failed. If the printer has been working properly up to now, the sensor may be faulty.
Request repairs. When paper is loaded, the paper is fed more than necessary, resulting in an error. Paper Form: Full-page label (Black Mark), Die-cut label (Black Mark) The paper being used differs from that of Media detection settings. Check the paper being used and Media detection settings of the printer. U "Paper Source and Paper Detection Settings" on page 103 The black marks do not meet the specifications of the printer. If the reflectivity of the black marks is higher than the specified value, the black marks may not be recognizable. Infrared light is used for black mark detection, and the infrared reflectivity needs to be the specified value or lower.
Check the specifications of black mark printing, and use black marks that meet the printer specifications. U "Paper Detection System" on page 390 As an alternative, adjusting the black mark detector may allow the printer to detect black marks on paper. On the operation panel, select [Menu] - [Maintenance] - [Calibration] - [Simple Media Detect] in that order. If the problem is not resolved, carry out [Media Detect]. The sensor has failed. If the printer has been working properly up to now, the sensor may be faulty. Request repairs.