11 pp.
GENERAL Inc. · Design Simulator (DS) · 48 pp.
GENERAL Design Simulator (DS) Troubleshooting Guide: Update, Start, Use Errors
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Contents
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スライド 2: Table of Contents
Table of Contents 2 Copyright 2026 GENERAL Inc. 01 Overview 02 Common Issues and Solutions Error during Auto Update……P6～7, P11～19 Error at Startup……P8, P20～23 Error while in Use……P9, P24～47 03 Details of the solution
スライド 4: 01.Overview
01.Overview This manual provides steps to quickly and effectively solve problems when they occur. It's meant to help users identify and resolve issues fast. If looking through the manual doesn't solve the problem, please contact the Design Simulator Team. application：Design Simulator I’ll explain how to handle each of the following cases: ・Error during Auto Update ・Error at startup ・Error while in use Copyright 2026 GENERAL Inc. 4
スライド 6: 02‐01. Common Problems and Solutions
02‐01. Common Problems and Solutions ●Error during Auto Update(1/2) Occurrence Cases Note appears Update doesn't complete, and DS shuts down Click Auto Update Causes and Solutions 1. Update is failing due to network environment issues Wait a few minutes and then try running Auto Update again. 2. Communication is blocked due to firewall settings Allow DS in your firewall settings. Reference: Network Firewall Settings …… P11~17 3. Communication is blocked due to security software settings Allow DS in your security software. Copyright 2026 GENERAL Inc. 6
スライド 7: 02‐01. Common Problems and Solutions
02‐01. Common Problems and Solutions ●Error during Auto Update(2/2) Causes and Solutions "Use encryption" is enabled when using a VPN Disconnect the VPN and run Auto Update Reference: When "Use encryption" is enabled while using a VPN, Auto Update cannot be performed... P18~19 Copyright 2026 GENERAL Inc. 7