Troubleshooting Your Computer Troubleshooting Techniques Troubleshooting Techniques This section contains solutions to a many types of problems you might have with your computer. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: • Click Start, Help, Contents, Troubleshooting, and use the Windows Troubleshooters. • See the Microsoft Windows manual shipped with the computer. • See the HP Notes in the online HP Library for updated information. • Find technical tips and software updates for the computer at the HP Customer Care Web site (www.hp.com/go/support).
• Test your computer by running the DiagTools test program. See “Testing the Hardware” on page 169. • Contact your dealer or Hewlett-Packard—see “To contact the HP Customer Care Center” on page 176. Please have your computer with you when you call. Audio Problems If no sound is audible • Press the back end of the volume control several times, or press Fn+UP ARROW several times. • Click the speaker icon on the taskbar, and make sure that Mute is not checked and the Volume Control slider is not set to the bottom. • Press the audio-off button on the right side of the computer once or twice until the indicator light goes off.
• When you are operating your computer in MS-DOS mode (for example, when running MS-DOS games), you may find that the sound does not operate properly. Use Windows applications for full use of sound capabilities. If sound does not record • Check the software controls for recording sound: click Start, Programs, Accessories, Multimedia (or Entertainment), Sound Recorder. 148 Corporate Evaluator’s Guide