Audio Problems...................................................................................................148 CD-ROM and DVD Problems.............................................................................149 Display Problems.................................................................................................150 Docking Problems ...............................................................................................151 Hard Disk Drive Problems ..................................................................................152 Heat Problems .....................................................................................................153 Infrared Problems ................................................................................................153 Keyboard and Pointing Device Problems............................................................154 Memory Problems ...............................................................................................156 Modem Problems.................................................................................................156 Network Problems...............................................................................................159 PC Card (PCMCIA) Problems.............................................................................160 Performance Problems.........................................................................................161 Power and Battery Problems ...............................................................................162 Printing Problems ................................................................................................164 Serial, Parallel, and USB Problems .....................................................................165 Startup Problems .................................................................................................167 Testing the Hardware ................................................................................................169 To run the DiagTools diagnostic test...................................................................169 Recovering and Reinstalling Software ......................................................................171 To recover the factory installation of your hard disk...........................................171 To replace a damaged Recovery CD ...................................................................172 To update the computer BIOS.............................................................................172 Support and Service......................................................................................................175 Getting Assistance for Your Computer .....................................................................176 To get help from the web.....................................................................................176 To contact the HP Customer Care Center............................................................176 To receive repair service......................................................................................178 To prepare your computer for shipment ..............................................................178 Hewlett-Packard Limited Warranty Statement..........................................................179 Specifications and Regulatory Information................................................................181 Hardware Specifications............................................................................................182 Modem Reference Information .................................................................................185 Modem Reference (3Com) ..................................................................................185 Modem Reference (Ambit)..................................................................................190 Safety Information.....................................................................................................197 Power Cords ........................................................................................................197 Ergonomics..........................................................................................................198 Battery Safety ......................................................................................................198 Laser Safety.........................................................................................................199 LED Safety..........................................................................................................199 Regulatory Information.............................................................................................200 U.S.A...................................................................................................................200 Canada.................................................................................................................201 Corporate Evaluator’s Guide 9