DS-40 User’s Guide Troubleshooting Problems When Feeding Paper The paper gets dirty Clean the interior of the product. & “Cleaning inside the scanner” on page 39 Paper jams in the product If paper jams inside the product, turn off the product. Next, slowly remove the jammed paper gently pulling it in which ever direction offers the least resistance. Note: ❏ If a piece of paper gets stuck in the roller and remains inside the scanner, remove it slowly with a pair of tweezers in the direction of the output slot. If you cannot remove it, contact your local dealer. ❏ Do not pull the jammed paper too forcefully, otherwise the document may be damaged slightly.
Problems With Scanning Time ❏ Computers with Hi-Speed external USB ports can scan faster than those with external USB ports. If you are using a Hi-Speed external USB port with your product, make sure it meets the system requirements. & “System Requirements” on page 60 ❏ Scanning at a high resolution takes a long time. 47