Network Guide Troubleshooting Checking the communication using the Ping command If you cannot access the Web page embedded in the product, the product does not respond even though you sent a print job to the product, or other problems occur, you can use this feature to confirm whether communication is established between the computer and the product. Before using the Ping command, you need to confirm the IP addresses set on the computer and product. For more details about operating the computer, refer to “Ping command” on page 25 .
Ping command In the TCP/IP network environment, confirm the IP addresses set on the computer and product, then check whether communication is established between the computer and product. Confirming in Windows 8/7/Vista/XP A Check the product’s IP address. The IP address can be checked on a network status sheet, check report, or LCD screen. To check on a network status sheet, see “Displaying the network status and printing a network status sheet” on page 23 . B For Windows 8: Select All apps , and then select Command Prompt . For Windows 7/Vista/XP: Click the Start button or start , All Programs or Programs , Accessories , and then Command Prompt .
C Type ‘ping’, a space, and ‘ ’, then press the Enter key. D If a communication is established, Reply from is displayed. If communication is not established, Destination host unreachable or Request timed out is displayed. Check the device’s network settings on the computer. Confirming in Mac OS X A Confirm the product’s IP address. The IP address can be checked on a network status sheet. See “Displaying the network status and printing a network status sheet” on page 23 . B Double-click Macintosh HD , Applications , Utilities , and then Network Utility . C Click the Ping tab. D Enter the product’s IP address in the network address field. 25