Figure 7-7 Paper Path Test Source and Output Selection Customer Print Job Ask the customer to send a print job from the problem source(s) to the problem destination(s). Try to recreate the paper jam errors by having the customer do typical print jobs and the type of print job that has been causing the paper jams. When verifying print jobs, make sure that all of the settings are selected as desired. Keep in mind that application settings take priority over driver settings, which take priority over the printer control panel settings. If a single setting is not present in the application, but is set in the driver, that will override the front panel settings.
Note JetAdmin does have capabilities to override paper types and sizes and certain conditions. See the HP LaserJet 8000, 8000 N, 8000 DN, and HP Mopier 240 Printers User Guide for more information. C4085-91087 General Paper Path Troubleshooting 399