Table 7-6. Engine Error Messages (continued) 414 Chapter 7 Troubleshooting C4085-91087 Control Panel Message Event Log Error Message Description Recommended Action TRAY X EMPTY Warning The paper tray is empty. Paper is sensed in the tray by black plastic flags and photosensors. If paper is not in a tray, the flags will rotate through an access in the upper tray. When paper is present, the flags are blocked from rotating through this access. 1. Load the empty tray (x) to clear the message. If you do not load the specified tray, the printer will continue printing from the next available tray, and the message will continue to display. 2.
Make sure that the paper out flag is not stuck in the down position by rough media. Do this before opening the tray. To check this flag without opening Tray 2, remove the Duplexer if it is present. 3. Open the Front Access Door. This provides you with a clear view of the Tray 2 paper out sensor flag. To check this flag without opening Tray 3, use a flashlight to observe the paper out flag. If either paper flag is damaged, replace the paper flag or the paper input tray. If the printer is using Tray 2 or 3 and the message is accompanied by a clicking noise every few seconds, replace the Paper Input Unit Assembly. See “Paper Input Unit (PIU)” on page 206 for instructions.
TRAY X LIFTING Error Displays when tray X is in the process of lifting the paper to the top of the tray for proper feeding. 1. If the message does not go away, verify that the media can be pulled from another tray. 2. The Paper Input Unit may need to be replaced. See “Paper Input Unit (PIU)” on page 206 for instructions. TRAY XX LOAD [SIZE] Error Tray X does not contain the specified size of paper. Load the specified size of paper into Tray X. TRAY XX LOAD [SIZE] Error Tray X does not contain the specified size of paper. Load the requested paper into the indicated tray, or press SELECT to override the message and to print on a loaded paper size.