Table 7-7. 2000-sheet Input Tray Error Messages (continued) 418 Chapter 7 Troubleshooting C4085-91087 Control Panel Message Event Log Error Message Description Recommended Action 66.11.01 INPUT DEVICE FAILURE 66.11.01 Lifting motor malfunction. 1. Make sure there are no objects or fragments of paper in the free area at the 2000-sheet Input Tray (Tray 4). 2. Make sure that the lifting plate lifts up freely by hand. 3. Make sure that the paper size plates are installed correctly, and that they are not bent. 4. Replace the Paper Deck Drive Assembly's Bushing, if broken. 5. Replace the Paper Deck Drive Assembly. 6. Replace the 2000-sheet Input Tray's (Tray 4) paper tray.
66.11.02 INPUT DEVICE FAILURE 66.11.02 Feed motor malfunction. 1. Make sure there are no objects or fragments of paper in the free area at the 2000-sheet Input Tray (Tray 4). 2. Check Paper Tray Raised Sensor (PS34) that is working properly (perform a sensor test). 3. Check for proper installation of the Pick up roller. 4. Check the Pickup assembly and Paper Deck Drive Assembly cabling. 5. Replace the Pickup assembly or the Paper Deck Drive Assembly. if necessary.