Table 7-8. 2 x 500-sheet Input Tray Error Messages (continued) 422 Chapter 7 Troubleshooting C4085-91087 Control Panel Message Event Log Error Message Description Recommended Action 13.11 PAPER JAM IN INPUT DEVICE 13.11 11 Page did not arrive at entry sensor. 1. Open the Vertical Transfer Unit (VTU) and remove media. 2. Make sure that the ENTRY Sensor (PS1) can move freely. 3. Make sure that the three feed, separation, and pickup rollers are properly seated. 4. If the problem persists, open the VTU and override its Open/ Close Door Sensor (PS35), perform a Paper Path Test feeding from the 2 x 500-sheet Input Tray, and make sure the feed rollers are advancing the paper.
If rollers do not rotate, verify the connections at the Pickup Assembly and the Controller PCA in the input device. 5. If the rollers rotate and drop down, but do not advance the paper, replace the feed and separation rollers using the maintenance kit. 6. If the rollers do not rotate or do not drop down, replace the Pickup Assembly. 7. If the problem persists, Replace the Vertical Transfer Unit (VTU) where sensor (PS31) is located. 13.11 1B Page did not arrive to exit sensor. 13.11 21 Page stays longer at entry sensor. 13.11 2B Page stays longer at exit sensor. 13.11 PAPER JAM IN INPUT DEVICE 13.11 31 At power on, entry sensor is active. 1.
Open the Vertical Transfer Unit (VTU) and remove media. 2. Verify that sensor (PS1 and PS2) moves freely. 3. If any of the sensors (PS1 or PS2) are damaged, replace the Vertical Transfer Unit (VTU). 13.11 PAPER JAM IN INPUT DEVICE 13.11 3B At power on, exit sensor is active. 1. Open the Vertical Transfer Unit (VTU) and remove media. 2. Verify that sensor (PS1 and PS2) moves freely. 3. If any of the sensors (PS1 or PS2) are damaged, replace the Vertical Transfer Unit (VTU).