Table 13. Solving image-quality problems Problem Cause Solution Horizontally aligned black streaks or smears appear. The toner cartridge was improperly installed. Make sure you removed the entire length of the sealing tape from the toner cartridge before you installed it. The toner cartridge is defective. Replace the toner cartridge. The HP LaserJet 3200 product needs to be cleaned. See chapter 3, “Maintenance.” There is a problem in the heating element. Perform the heating element check (see page 170). A gear is damaged. Perform the drum rotation functional check (see page 169). There is a problem in the laser/scanner. Replace the laser/scanner.
The HP LaserJet 3200 product needs to be cleaned. See chapter 3, “Maintenance.” There is a problem in the contact image sensor. Replace the contact image sensor. A roller is damaged. Use the repetitive image defect ruler (see page 191) to determine which roller is damaged. Replace the roller. The HP LaserJet 3200 product needs to be cleaned. See chapter 3, “Maintenance.” If you are using transparencies, they do not meet HP’s specifications. Make sure that the media meets specifications detailed in HP’s media specifications guide. The paper’s texture is too coarse. Try changing to a paper with a smoother finish.
The toner cartridge is damaged, causing a repetitive black flaw on every printout. Replace the toner cartridge. The toner cartridge’s photosensitive drum has been overexposed to bright light, causing repetitive defects (usually a fuzzy black area). Replace the toner cartridge. Character voids appear (white areas within the parts of characters that should be solid black). The paper or transparencies do not meet HP’s specifications. Make sure that the media meets specifications detailed in HP’s media specifications guide. You are printing on the wrong surface of the paper. Remove the paper and turn it over.
(The wrapper on many reams of paper has an arrow indicating the print side.) Poor fusing. Check for a wrap jam in the fuser. 160 Chapter 6 - Troubleshooting EN