Troubleshooting Troubleshooting the printer Refer to Section 6 for troubleshooting Image Qulaity issues. Printer Education and Training Before any attempt is made to troubleshoot the printer, it is critical that you have the relevant training on the HP Designjet Z6100 Printer series. If you are not trained on this printer, please contact HP Education or HP Training to enquire about becoming ‘HP Service Qualified’ for this printer. Firmware upgrade The first step to take when trying to clear an errror with the printer is to check that the firmware installed in the printer is the latest available.
Firmware updates often include fixes for some of the problems that are found in the following pages, simply updating the firmware can often resolve the problem. New firmware can be downloaded from the following url: http:www.hp.com/go/designjet/downloads If the error with the printer does not allow you to upgrade the firmware using the normal process, try upgrading the firmware using the emergency .plt file procedure ⇒ page 130 Troubleshooting system error codes Chapter 2, System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.
If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready: • Model and Serial Number of the printer. • Which firmware revision the printer is using (See Note below). Check firmware in Utilities / Statistics / Code rev. • The complete error number. NOTE: When reporting the System Error Code, make sure that you supply the full Error Code and the firmware version. Without this information, HP Support Personnel cannot help you. • The Service Configuration Print.
• The Current configuration sheet. • Which software application the customer is using (name, version, etc.). Performing a service test on a failed assembly If possible, always perform a Service Test on the component/assembly that you are about to replace, just to make sure that is the component/assembly that has failed. NOTE: If the test on that component/assembly passes, you should NOT replace it. For information on the Service Tests and how to use them see Chapter 4, Service Tests and Utilities. 2 Chapter 1 Troubleshooting