12. If you select No , the following message will appear on the Front Panel. You can now remove the Broken Bag condition causing the initial problem. Select Yes or No by using the Up and Down keys and press Enter to confirm your selection. 13. If you select Yes, the following messages will appear on the Front Panel: • Start Supplies Conf. If there is a problem at this stage, the Front Panel will display System Error Code 01.0:10 . For more information on troubleshooting this error code, refer to page 47 . • Removing leakage. 14. Once the process is completed, OK will be displayed on the Front Panel.
15.2 Service Special Utilities >>> Error 71:19 Recovery The purpose of this utility is to set the Serial Number and Part Number in case both the Hard Disk Drive and the Ink Supply Tubes are replaced at the same time. Set the Serial Number as follows: 1. In the Service Tests submenu, scroll to “15. Service Special Utilities” and press Enter . Tests and Utilities 2. In the Service Special Utilities submenu, scroll to “15.2 Error 71:19 Recovery” and press Enter . 3. The Printer will check if the System Error Code 71:19 has been recorded and the following message will appear on the Front Panel: • Checking SE log.
If the Printer fails to find the System Error Code 71:19, the Front Panel will display Error: Utility not available . In this case press any key to exit. 4. If System Error Code is detected, the Printer will start the recovery procedure and the following messages will be displayed on the Front Panel: • Starting NvmBackup. • Starting NvmMain. 126 Chapter 4 Service Tests and Utilities