Table 37. Printer messages (continued) Control panel message Explanation Recommended action 41.x PRINTER ERROR alternates with PRESS GO TO CONTINUE A temporary printing error has occurred. Press G O . The page containing the error will automatically be reprinted. If the error persists: 1. Reseat the connections to the laser scanner and then to the engine controller board. 2. Replace the laser scanner. 3. Replace the engine controller board. 41.3 UNEXPECTED PAPER SIZE alternates with LOAD TRAY [X] TYPE SIZE The printer detected a media size different from what it was expecting.
This is typically caused if two or more sheets stick together in the printer or if the tray is not properly adjusted. 1. Reload the tray with the correct print media size. 2. Ensure that media in the tray is loaded under the front and back tabs. Check sensors PS103 and PS106 for proper operation. 3. If you are printing from tray 1, verify that the correct paper size is selected in the control panel. 4. If you are printing from tray 2, 3, or 4, verify that the three paper-size adjustments (length guide, width guide, size-selector switch) on the paper tray have been made correctly. Make sure the media is under the corner tabs. 5. After performing the actions above, press G O .
The page containing the error will automatically be reprinted if jam recovery is enabled. (Or, you might want to press C ANCEL J OB to clear the job from the printer’s memory.) 41.5 PRINTER ERROR The media reached the PS102 or PS103 sensor too early. 1. This error usually occurs with smooth media, such as transparencies or labels. ! If the problem persists when using tray 1, load media one sheet at a time. ! If the problem persists when using trays 3 and 4, replace the feed and separation rollers. 2. Check sensors PS102 and PS103 for proper operation. 210 Troubleshooting EN