Chapter 3: Troubleshooting 1. Please review the ‘Troubleshooting Procedures’ and 'Frequently Asked Questions' (FAQs) sections in this chapter or see the FAQs on our web site before contacting Technical Support. 2. BIOS upgrades can be downloaded from our web site. Note: Not all BIOS can be fl ashed depending on the modifi cations to the boot block code. 3. If you still cannot resolve the problem, include the following information when contacting us for technical support:
Serverboard model and PCB revision number BIOS release date/version (this can be seen on the initial display when your system fi rst boots up) System confi guration An example of a Technical Support form is posted on our web site. 4. Distributors: For immediate assistance, please have your account number ready when contacting our technical support department by e-mail. 3-3 Frequently Asked Questions Question: What type of memory does my serverboard support? Answer: The H8DCE supports up to 32 GB of registered ECC DDR266 or up to 16 GB of registered ECC DDR400/333 interleaved or non-interleaved SDRAM with two CPUs installed. With only one CPU installed the maximum memory support is halved.
See Section 2-4 for details on installing memory. Question: How do I update my BIOS? Answer: It is recommended that you not upgrade your BIOS if you are not experi- encing problems with your system. Updated BIOS fi les are located on our web site. Please check our BIOS warning message and the information on how to update your BIOS on our web site. Also, check the current BIOS revision and make sure it is newer than your current BIOS before downloading. Select your mainboard model on the web page and download the corresponding BIOS fi le to your computer.
Unzip the BIOS update fi le, in which you will fi nd the readme.txt (fl ash instructions), the amifl ash.exe (BIOS fl ash utility) and the BIOS image (xxx.rom) fi les. Copy these fi les to a bootable fl oppy disk, insert the disk into drive A and reboot the system. At the DOS prompt after rebooting, enter the command "amifl ash" (without quotation marks) then type in the BIOS fi le that you want to update with (xxxx.rom). 3-3