If you experience the following symptoms, then perform an Image Preview and send a Test Print: ● Image Quality Problems. ● No Output ● Output is not as expected. If the Image preview fails, this points to a problem with the Scanner. If the Test Print fails, this points to a problem with the Printer. Image-quality problems If you have Image Quality problems in any prints, try the following: 1. Print out a file already stored or print out a demo file. 2. Once the print is finished, insert it into the Scanner. 3. Once scanned, print out the scanned image. ● If the original print is the same as the copied print, then the problem is associated with the Printer.
● If the original print is NOT the same as the copied print, then the problem is associated with the Scanner. Output problems If the output is not as you expected it to be, try the following: ● Check all the settings in the Software: Color Settings and Margins. ● Check media settings: Media profile (in software) and media loaded in the printer (front panel selection) should be the same. ● Perform Color Calibration (both Scanner and printer). ● Check the Preview Image. If there is no output at all, then try the following: ● Check the connection between the Printer and the scanner. ● Check the selected settings: List, Collate, Scan to file...
Troubleshooting System Error Codes Chapter 2, System Error Codes on page 30 , contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared. Using the SCANtest 6 Diagnostic Software Here we briefly describe the various tests found in the SCANtest 6 Diagnostic Software, for more detail of some of the Adjustments shown below see Chapter 5, Scanner Adjustments and Calibrations on page 158 . The purpose of the SCANtest 6 diagnostic software is to support the troubleshooting and adjustment of the Scanner. 2 Chapter 1 Troubleshooting ENWW