Table of contents 1 Troubleshooting Using the Touch Control Panel ............................................................................................................ 1 Troubleshooting tree ............................................................................................................................ 3 Paper-handling troubleshooting ........................................................................................................... 9 Ink-supplies troubleshooting .................................................................................................................
9 Connectivity troubleshooting .............................................................................................................. 27 2 System Error Codes Introduction ......................................................................................................................................... 32 Product logs ....................................................................................................................................... 33 What to do if the Touch Control Panel is blank ..................................................................................
33 Continuable and Non-Continuable Error Codes ................................................................................. 35 System Error Code Brief Descriptions ................................................................................................ 35 System Error Codes—Full Descriptions ............................................................................................. 38 Appendix A: How to troubleshoot SE 79:04 ....................................................................................... 59 Appendix B: Updating firmware in diagnostics boot mode ................................................................. 70 Appendix C:
Obtaining the product log and the diagnostics package ................................................ 71 Appendix D: How to check the display list memory for an HP-GL/2 job ............................................. 73 3 Diagnostics Menu Introduction ......................................................................................................................................... 75 Diagnostic Tests and Utilities .............................................................................................................
76 4 Service Menu Introduction ....................................................................................................................................... 113 Service Utilities ................................................................................................................................. 113 Service Calibrations ......................................................................................................................... 148 5 Parts and Diagrams Introduction .......................................................................................................................................
169 Product Support ............................................................................................................................... 170 Center Covers (Front 1 of 2) ............................................................................................................ 171 Center Covers (Front 2 of 2) ............................................................................................................ 172 Roll Covers .......................................................................................................................................
173 Center Covers (Rear) ....................................................................................................................... 174 Right Cover ...................................................................................................................................... 175 ENWW vii