Table of contents 1 Printing tips and tricks .................................................................................................................................. 1 Paper loading ......................................................................................................................................................... 2 Paper-advance calibration .................................................................................................................................... 2 Printhead alignment ..............................................................................................................................................
2 Use of multiple rolls .............................................................................................................................................. 3 2 Troubleshooting ........................................................................................................................................... 5 Printer education and training .............................................................................................................................. 7 Firmware update ....................................................................................................................................................
7 Print-quality troubleshooting ............................................................................................................................... 7 Troubleshooting system error codes .................................................................................................................... 8 Performing a service test on a failed assembly .................................................................................................... 8 Performing the necessary service calibrations .....................................................................................................
8 The printer does not power on .............................................................................................................................. 8 The printer hangs during printing and displays ‘processing’ ............................................................................... 9 The printer continuously rejects printheads ......................................................................................................... 9 A new maintenance cartridge is incorrectly detected as ‘used’ ...........................................................................
9 Cover sensors are not working .............................................................................................................................. 9 The Line Sensor has problems detecting paper ................................................................................................. 10 How to remove the Left Hub when the actuator is broken ................................................................................ 10 Troubleshooting paper jams and printhead crashes ..........................................................................................
11 Troubleshooting shutdowns ............................................................................................................................... 11 Vacuum suction much lower at high altitudes .................................................................................................... 12 Banding at variable extreme environmental conditions .................................................................................... 13 Printhead crashes/smears on high-density prints using coated paper .............................................................
13 Banding due to ink cartridge replacement while printing .................................................................................. 13 34" Rice Paper not supported ............................................................................................................................. 13 Solving paper-handling problems ...................................................................................................................... 14 Worm marks on HP Coated Paper with light area fills ........................................................................................ 14 Difficult to load paper:
“Too much skew” ........................................................................................................... 14 How to read the power switch LEDs .................................................................................................................... 14 How to read the Formatter LEDs ......................................................................................................................... 15 How to interpret the Service Information Pages ................................................................................................
17 If the front panel turns on and then stops .......................................................................................................... 17 When the main window is open and the printer is printing (safety compliance) ............................................... 24 ENWW vii