Table of contents 1 Troubleshooting Using the Touch Control Panel (MFP only) .......................................................................................... 1 Using the Touch Control Panel ............................................................................................................ 3 Service Key Combinations ................................................................................................................... 5 Product Troubleshooting trees (MFP) ..................................................................................................
6 Paper-handling troubleshooting ......................................................................................................... 12 Ink-supplies troubleshooting ............................................................................................................... 13 Connectivity troubleshooting .............................................................................................................. 31 2 System Error Codes Introduction .........................................................................................................................................
35 Product logs ....................................................................................................................................... 36 What to do if the Touch Control Panel is blank .................................................................................. 36 Troubleshooting system Error 08:11 using LEDs of the Formatter .................................................... 38 Continuable and Non-Continuable Error Codes ................................................................................. 40 System Error Code Brief Descriptions ................................................................................................
40 System Error Codes—Full Descriptions ............................................................................................. 43 Appendix A: How to troubleshoot SE 79:04 ....................................................................................... 67 Appendix B: Emergency firmware upgrade with USB flash drive ....................................................... 77 Appendix C: Obtaining the product log and the diagnostics package ................................................ 77 Appendix D: How to check the display list memory for an HP-GL/2 job .............................................
81 3 Diagnostics Menu Introduction ......................................................................................................................................... 83 Diagnostic Tests and Utilities ............................................................................................................. 84 4 Service Menu Introduction ....................................................................................................................................... 121 Service Utilities .................................................................................................................................
121 Service Calibrations ......................................................................................................................... 157 5 Parts and Diagrams Introduction ....................................................................................................................................... 177 Product Support ............................................................................................................................... 178 Center Covers Front (1 of 3) ............................................................................................................
179 Center Covers Front (2 of 3) ............................................................................................................ 180 ENWW vii