Service Key Combinations Table 1-1 Service Key Combinations 6 Chapter 1 Troubleshooting ENWW Label Description Diagnostic mode 1. With the product turned off, press the Power Key 2. When the magic frame LEDs become active, select by touching one of the following sequences: ● CANCEL + HOME + EJECT: hp-service-1: For The Onsite Engineer ● CANCEL + BACK + EJECT: hp-service-2: For call center remote support The LEDs in the frame will blink a response to confirm the selected sequence. Service menu (Service Engineers only) With the product is powered on, access main menu – service menu.
Password is 3174 For tools that require another password, this is 5494 Service menu (for users) With the product powered on, access main menu – service menu. Password is 3174. There is an icon in front of the option, indicating that the tool is protected (which requires a service password).