Printhead status messages ............................................................................................... 20 Solving Ink Supplies Problems ........................................................................................................... 21 You Cannot Insert the Ink Cartridge Into the Printer .......................................................... 21 You Cannot Insert the Printhead Into the Printer ............................................................... 21 The front panel says to reset or replace a printhead .........................................................
21 Maintaining and Cleaning the Printheads ........................................................................................... 22 Clean the printheads .......................................................................................................... 22 Flex Contacts Cleaning Tool .............................................................................................. 22 Print Quality ........................................................................................................................................ 23 Print Quality Troubleshooting Actions ................................................................................
23 The Service Image Quality Diagnostic Print ....................................................................................... 24 What is the Service Image Quality Diagnostic Print? ........................................................ 24 Considerations for Printing the Diagnostic Print ................................................................ 24 Printing the Diagnostic Print .............................................................................................. 24 Reading the Diagnostic Print Results ................................................................................................. 25 Diagnostic Part 1:
Printhead Reliability .............................................................................. 25 Diagnostic Part 2: Printhead Alignment ............................................................................. 26 Diagnostic Part 3: Printheads & Paper Advance ............................................................... 28 No Printing Defects Found in the Diagnostic Print ............................................................. 29 The Advanced Diagnostic Prints ........................................................................................................ 29 What are the Advanced Diagnostic Prints?
....................................................................... 29 Printing the Advanced Diagnostics Print ............................................................................ 30 Reading the Advanced diagnostic Print Results ................................................................................ 30 Paper Advance .................................................................................................................. 30 Printhead Alignment ..........................................................................................................
33 Nozzle Health .................................................................................................................... 34 Force Drop Detection ......................................................................................................... 35 Troubleshooting Print Quality Problems ............................................................................................. 36 Print Quality General Advice .............................................................................................. 36 Horizontal Lines Across the Image (Banding) ...................................................................
36 Lines are Missing, Too Thin, or Too Thick ......................................................................... 37 Problems with Stepped Lines ............................................................................................ 37 Lines are Printed Double or in Wrong Colors .................................................................... 38 Lines are discontinuous ..................................................................................................... 38 Lines are Blurred (Ink Bleeds from Lines) .........................................................................
39 Problems with Graininess .................................................................................................. 39 Paper is not Flat ................................................................................................................. 40 Print Scuffing or Scratching when Touched ....................................................................... 41 Ink marks on the paper ...................................................................................................... 41 Problems with the Edges of objects ...................................................................................
42 Bronzing ............................................................................................................................. 42 Black and white prints do not look neutral ......................................................................... 43 Horizontal lines at the end of a cut sheet print ................................................................... 43 Vertical lines of different colors .......................................................................................... 43 White spots on the print .....................................................................................................
43 Problems with Color Accuracy ........................................................................................... 43 Output Only Contains a Partial Print .................................................................................. 44 viii ENWW