Clear jams in the 3,500-sheet high-capacity tray ....................................................... 418 Clear jams from the toner-cartridge area .................................................................. 421 Clear jams in the fuser ........................................................................................... 424 Clear jams from the duplexer .................................................................................. 426 Solve paper-handling problems .............................................................................................. 427 The product picks up multiple sheets of paper ...........................................................
427 The product does not pick up paper ........................................................................ 427 The document feeder jams, skews, or picks up multiple sheets of paper ....................... 428 Use manual print modes ....................................................................................................... 429 Print quality troubleshooting tools ........................................................................................... 431 Repetitive defects measurements ..............................................................................
431 Solve image-quality problems ................................................................................................ 432 Image defect examples .......................................................................................... 432 Clean the product ................................................................................................................ 440 Print a cleaning page ............................................................................................ 440 Check the scanner glass for dirt or smudges .............................................................
440 Clean the pickup rollers and separation pad in the document feeder ........................... 442 Solve performance problems ................................................................................................. 445 Solve connectivity problems ................................................................................................... 446 Solve USB connection problems .............................................................................. 446 Solve wired network problems ................................................................................ 446 The product has a poor physical connection. .............................................
446 The computer is using the incorrect IP address for the product ...................... 446 The computer is unable to communicate with the product ............................ 447 The product is using incorrect link and duplex settings for the network .......... 447 New software programs might be causing compatibility problems ................ 447 The computer or workstation might be set up incorrectly .............................. 447 The product is disabled, or other network settings are incorrect .................... 447 Service mode functions .........................................................................................................
448 Service menu ........................................................................................................ 448 Product resets ....................................................................................................... 451 Restore factory-set defaults ....................................................................... 451 Restore the service ID .............................................................................. 451 Product cold reset ................................................................................... 452 Format Disk and Partial Clean functions ...................................................................
452 Active and repository firmware locations ................................................... 452 Partial Clean ......................................................................................... 453 Execute a 3 Partial Clean ......................................................... 453 Format Disk ........................................................................................... 454 Solve fax problems ............................................................................................................... 455 Execute a 2 Format Disk ........................................................... 454 ENWW xix