Repeating defects ........................................................................................... 157 Use the printer driver that best meets your printing needs .............................................. 158 Improve print quality for copies ........................................................................................ 158 Clean the product ............................................................................................................................. 160 Clean the pickup roller .....................................................................................................
160 Clean the document feeder pickup rollers and separation pad ....................................... 161 Clean the paper path ....................................................................................................... 162 Clean the paper path from HP ToolboxFX ...................................................... 162 Clean the paper path from the control panel ................................................... 162 Clean the scanner glass strip and platen ......................................................................... 162 The product does not print or it prints slowly ....................................................................................
164 The product does not print ............................................................................................... 164 The product prints slowly ................................................................................................. 164 Solve connectivity problems ............................................................................................................. 166 Solve direct-connect problems ........................................................................................ 166 Solve network problems ..................................................................................................
166 Poor physical connection ................................................................................ 166 The computer is using the incorrect IP address for the product ...................... 166 The computer is unable to communicate with the product .............................. 167 The product is using incorrect link and duplex settings for the network .......... 167 New software programs might be causing compatibility problems ................. 167 The computer or workstation might be set up incorrectly ................................ 167 The product is disabled, or other network settings are incorrect .....................
167 Service mode functions .................................................................................................................... 168 Secondary service menu ................................................................................................. 168 Open the secondary service menu ................................................................. 168 Secondary service menu structure .................................................................. 168 Product resets ..................................................................................................................
169 Solve fax problems ........................................................................................................................... 169 Fax troubleshooting checklist .......................................................................................... 169 Troubleshoot fax codes and trace reports ....................................................................... 171 View and interpret fax error codes .................................................................. 171 View the fax trace report .................................................................................
172 Fax logs and reports ........................................................................................................ 173 Print all fax reports .......................................................................................... 173 Print individual fax reports ............................................................................... 173 Set the fax activity log to print automatically ................................................... 174 Set the fax error report .................................................................................... 174 Set the fax confirmation report ........................................................................
175 Include the first page of each fax on the fax confirmation, fax error, and last call reports ....................................................................................................... 176 Change error correction and fax speed ........................................................................... 176 Set the fax-error-correction mode ................................................................... 176 Change the fax speed ..................................................................................... 176 ENWW ix