The product prints slowly ......................................................................... 166 Solve product connectivity problems ....................................................................................... 167 Solve direct-connect problems ................................................................................. 167 Solve network problems ......................................................................................... 167 Poor physical connection ......................................................................... 167 The computer is using the incorrect IP address for the product ......................
167 The computer is unable to communicate with the product ............................ 168 The product is using incorrect link and duplex settings for the network .......... 168 New software programs might be causing compatibility problems ................ 168 The computer or workstation might be set up incorrectly .............................. 168 The product is disabled, or other network settings are incorrect .................... 168 Solve wireless network problems ............................................................................. 169 Wireless connectivity checklist ................................................................. 169 The control panel displays the message:
The wireless feature on this product has been turned off ................................................................................ 170 The product does not print after the wireless configuration completes ............ 170 The product does not print, and the computer has a third-party firewall installed ................................................................................................ 170 The wireless connection does not work after moving the wireless router or product ................................................................................................. 170 Cannot connect more computers to the wireless product ..............................
171 The wireless product loses communication when connected to a VPN ........... 171 The network does not appear in the wireless networks list ........................... 171 Service mode functions ......................................................................................................... 173 The wireless network is not functioning ...................................................... 172 Service menu ........................................................................................................ 173 Secondary service menu ........................................................................................
174 Open the secondary service menu ............................................................ 174 Product resets ....................................................................................................... 175 Secondary service menu structure ............................................................. 174 Restore factory-set defaults ....................................................................... 175 NVRAM initialization .............................................................................. 175 Cold reset .............................................................................................
176 Product updates ................................................................................................................... 176 3 Parts and diagrams ......................................................................................................................... 177 Order parts by authorized service providers ............................................................................ 178 Orderable parts .................................................................................................... 178 Whole unit replacement .........................................................................................
178 Related documentation and software ....................................................................... 179 Supplies and accessories ....................................................................................... 179 x ENWW