Service approach Before performing service ● Turn off the power using the power switch. ● Unplug the power cable and network cable. ● Place the product on an ESD workstation or mat, or use an ESD strap (if one is available). If an ESD workstation, mat, or strap is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part. NOTE: Some procedures require that you backup product data prior to replacing the assembly. Backup product data To ensure that customer-specific configuration information and data are preserved, back up the product data to a portable USB storage device prior to removing these assemblies.
Restore the data after replacing the assembly. NOTE: You can also backup product data using the HP Embedded Web Server (EWS). The EWS backs up product data to a customer specified network folder instead of the products hard drive. See the product user guide for information. 1. From the Home screen on the product control panel, touch the Device Maintenance button. 2. Open the following menus: ● Backup/Restore ● Backup Data ● Backup Now NOTE: Backups are stored on the hard disk drive, including regularly scheduled backups. You can export backups to a USB storage device from the hard disk drive. 3. Insert the portable USB storage device. 4. Touch Export Last Backup 5.
Enter the password and confirm the password. Touch OK . After performing service ● Connect the network cable, and then plug in the power cable. NOTE: Some procedures require that you perform a restore step after to replacing the assembly. ENWW Service approach 15