Technician Handbook 031 Maintenance and General Service Your Role in Kaizen, or continuous improvement , is not just a catch phrase; it is a commitment to quality practiced by Toyota associates at all levels, from the executive boardroom, to the manufacturing plant, to the dealership sales floor and service bay. Continuous Improvement Dealership Product As a Toyota technician, your role is more than just repairing vehicles quickly and accurately on the first attempt. You also play a key role in the initial quality of Toyota products by reporting manufacturing deficiencies when they are discovered. The Dealership Product Report (DPR) is one of the many tools designed for this purpose.
Report (DPR) Although this tool is reserved for Master level technicians, your attention to detail during maintenance related procedures may lead to the identification of vehicle performance related issues. These potential product quality or perceived design issues, if reported, may result in a valuable new service bulletin/procedure or product improvement on the assembly line. Technical Training 7