Roles and Responsibilities for CSC roles. CSC Representative: Effectively resolve day to day CSC case inquiries from beginning to closure. • Orders, delivery improvement, post shipment issues, Price & Delivery, Programs guidance on tools, etc. CSC Specialist: Manage their team’s queues based on established metrics and effectively prioritize. Primary point of escalation internally and externally, filter to supervisor. CSC Supervisor: Sustainable solutions vs. band-aids to overall process and procedures.
Leading projects for the continuous improvement and success of CSC, as well as Omron Americas, by sharing knowledge through mentorship, collaboration, and aiding in documentation. Make Omron Easier to do Business with!!